Frequently Asked Questions
What is the SampleCenter® service?
An online platform that allows HCPs and practice staff to prepare drug sample requests for eligible prescribers for select brands from leading pharma manufacturers.
Who within the practice can access the SampleCenter® service?
Individual prescribers can access the site themselves or designated practice staff, a "Sample Administrator", can prepare sample requests for all eligible prescribers in the practice, in one convenient workflow.
What is the Multi Prescriber Workflow?
Practice staff can log onto the site and see the brands available to all eligible prescribers in the practice. Then, using system automation, practice staff can prepare sample request forms for each prescriber to sign. Enjoy the convenience of one quick and easy workflow to manage drug sample requests.
How does a prescriber become eligible for a drug sample with the SampleCenter® service?
Pharma manufacturers determine eligibility and monthly allocation by brand and by prescriber.
How do you check to see what drug samples are available for a particular prescriber?
First time in:
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Go to www.samplecenter.com and click "Check Eligibility".
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Enter Prescriber NPI Number and click "Save" icon.
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Once you click "Save," system will display a brand count.
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You can enter additional NPI numbers if you wish.
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Then click "Continue to Account Setup".
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Once you have completed Account Setup, click "Browse Drug Sample Offers."
How many drug samples can I request?
Pharma determines prescriber eligibility and also determines the monthly brand allocation available for each prescriber. Once you have completed Account Setup, click "View Products" next to each brand of interest to see available doses and quantities.
What is the Recurring Request® service?
A feature of the system that automates the paperwork by preparing and sending a sample request form (SRF) for prescriber signature when a new allocation of samples is available.
Simply click the green box next to a specific brand to use the Recurring Request® service. You will choose a SRF delivery method: eSignature, email or fax. The prescriber signs and returns the form to complete the request. Keep in mind, drug samples are never automatically sent. If the prescriber does not need that month’s sample allocation, they do not sign the form. In this way, the prescriber and the practice are always in charge of the inventory they receive.
What is the cost of the service?
There is no cost to the practice, prescriber, or the patient.
How does eSignature work?
Sample Request forms require a prescriber signature. PDMA regulations allow for a 21 CFR Part 11 compliant electronic signature to request drug samples.
eSignature requires a "prescriber use only" email address. An email invitation will be sent to the prescriber to authenticate their identity to their email address. The prescriber will answer a few questions and, once authenticated, has the option to use eSignature to "click-to-sign" and submit their sample request forms.
Why choose eSignature?
It is the easiest, fastest, most secure way for a prescriber to make a sample request. Once a prescriber is authenticated, the prescriber can receive sample request forms via their email address. The prescriber can click-to-sign the form, and the form will be automatically returned to sample fulfillment.
How does using Sample Center® impact my pharma rep?
Pharmaceutical manufacturers contract with SymmetryRx for brand placement on Sample Center® to help meet prescriber requirements for a consistent supply of samples. The service extends the reach of the pharma rep to serve more prescribers.
How long will it take for drug samples to arrive?
Drug samples typically arrive within 4-6 business days. Faster, if you use eSignature.
What if I need information about the drug samples offered?
Manufacturer prescribing and other information can be accessed on the website from links adjacent to the
available brands.